Information We Collect
When you engage with Byyssos, we gather different types of information to provide you with personalised family development resources and educational support.
Account Information
Your name, email address, phone number, and location details when you register for our programs or subscribe to our newsletter.
Learning Preferences
Information about your family situation, learning goals, and areas of interest in family development and traditional values.
Website Activity
Pages visited, time spent on content, downloads, and interaction with our educational materials and blog posts.
Communication Records
Emails, messages, and feedback you send us, including responses to surveys and program evaluations.
Technical Information
We automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, and cookies. This helps us understand how people use our site and improve the experience for everyone.
Voluntary Information
Some information you provide is entirely voluntary, such as detailed family background for personalised program recommendations or participation in our community discussions about family traditions.
How We Use Your Information
Your information helps us create meaningful family development experiences and connect you with resources that align with your values and goals.
Educational Services
- Providing access to our family development programs and learning materials
- Sending personalised content recommendations based on your interests
- Tracking your progress through educational modules and providing feedback
- Offering technical support and answering questions about our programs
Communication and Updates
- Sending you program updates, new content notifications, and educational newsletters
- Responding to your inquiries and providing customer support
- Inviting you to participate in surveys or feedback sessions
- Notifying you about changes to our services or policies
Website Improvement
We analyse website usage patterns to understand which content resonates most with families, identify technical issues, and develop new resources that better serve our community's needs.
How We Share Your Data
We keep your information private and only share it in specific, limited circumstances that support your learning experience or comply with legal requirements.
Service Providers
We work with trusted third-party companies that help us deliver our educational services, such as email marketing platforms, website hosting providers, and payment processors. These companies can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the safety of our community or investigate potential violations of our terms of service.
Business Transfers
If Byyssos is acquired by another company or goes through a business restructuring, your information may be transferred as part of that transaction, but it would remain subject to the privacy protections outlined in this policy.
What We Don't Do
We never sell your personal information to third parties, rent our mailing lists, or share your data with companies for their own marketing purposes.
Your Privacy Rights
Under UK data protection law, you have several important rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.
Your Data Rights
Access Your Data
Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.
Correct Information
Update or correct any inaccurate personal information in your account or our records.
Delete Your Data
Request deletion of your personal information, subject to certain legal and contractual limitations.
Restrict Processing
Limit how we use your information in specific circumstances while we address your concerns.
Data Portability
Receive your personal data in a structured format that you can transfer to another service provider.
Object to Processing
Object to our use of your information for certain purposes, including marketing communications.
How to Exercise Your Rights
To make any of these requests, simply email us at [email protected] with your full name and account details. We'll respond within one month and guide you through the process. For complex requests, we might need additional time but will keep you informed of our progress.
Identity Verification
To protect your privacy, we may need to verify your identity before processing certain requests. This typically involves confirming details from your account or asking for additional identification.
Data Security Measures
Protecting your personal information is fundamental to our service. We've implemented comprehensive security measures to safeguard your data from unauthorised access, alteration, or disclosure.
Our Security Approach
Encryption
All data transmission uses SSL encryption, and sensitive information is encrypted when stored on our servers.
Access Controls
Limited staff access to personal data, with individual authentication and regular access reviews.
Regular Updates
Continuous security updates and monitoring of our systems to address emerging threats.
Secure Infrastructure
Professional hosting with robust firewalls, intrusion detection, and backup systems.
Your Role in Security
While we protect your data on our end, you can help maintain security by using strong passwords, logging out of shared devices, and notifying us immediately if you suspect any unauthorised access to your account.
Incident Response
In the unlikely event of a data security incident, we'll notify affected users within 72 hours and provide clear information about what happened and steps we're taking to resolve the issue.
Data Retention and Deletion
We keep your information only as long as necessary to provide our educational services and comply with legal obligations. Our retention policies balance your privacy with practical service delivery needs.
Account Information
We maintain your account details and learning progress while your account remains active. If you don't use your account for three years, we'll send reminders before eventually deleting your data.
Communication Records
Email correspondence and support tickets are kept for two years to help us improve our service and resolve any follow-up questions. Marketing communications are deleted when you unsubscribe.
Website Analytics
Anonymous usage data is retained for up to 26 months to help us understand long-term trends and improve our educational content and website functionality.
Legal Requirements
Some information may be retained longer if required by UK law, such as financial records or data related to legal disputes. We'll always use the shortest retention period permitted by law.
Deletion Process
When we delete your data, we remove it from our active systems and ensure it cannot be recovered. Some information may remain in backup systems for up to 90 days before permanent deletion.
International Data Transfers
While we primarily store data within the UK, some of our service providers operate internationally. We ensure any international transfers meet strict UK data protection standards.
Transfer Safeguards
When we transfer data outside the UK, we use approved mechanisms such as adequacy decisions or standard contractual clauses to ensure your information receives equivalent protection.
Service Provider Oversight
We carefully vet international service providers and maintain contracts that require them to protect your data according to UK standards, regardless of their location.
Privacy Questions and Concerns
We're committed to transparency about how we handle your information. If you have questions about this policy or concerns about your data, we're here to help.
Email: [email protected]
Phone: +44 1315 547 222
Address: 51 Stonecot Hill, Sutton SM3 9HJ, United Kingdom
Response Time: We typically respond to privacy inquiries within 2 business days
Policy Updates
We review this privacy policy regularly and update it when our practices change or new legal requirements emerge. We'll notify you of any significant changes through email and by posting the updated policy on our website.
Change Notifications
For minor updates that don't affect your rights, we'll update the "last modified" date at the top of this policy. For material changes, we'll send you a direct email explaining what's changed and how it affects you.
Your Continued Use
By continuing to use Byyssos after we post policy updates, you agree to the revised terms. If you don't agree with the changes, you can close your account or contact us to discuss your concerns.